SHIPPING INFORMATION
We understand that getting your purchase to you quickly is important. We offer Free Global Shipping DDP on all orders.
For made-to-order pieces, please allow 2–3 weeks for us to create your beautiful jewelry before we ship it out. And if you're looking for a truly one-of-a-kind piece, our bespoke jewelry takes 3–4 weeks to craft to perfection.
Rest assured that our team will keep you informed throughout the process and provide you with tracking information so that you can follow your package's journey.
If you have any questions about our delivery process, please do not hesitate to contact us at
RETURN INFORMATION
Unfortunately, we are not eligible for returns. Most pieces are made to order, so we make them to your size and preferences and personalize the experience.
If you have any questions or concerns, please contact us BEFORE you make your purchase so together we can make sure you are happy with your choice.
CARE GUIDES BY MATERIAL
We offer 10k, 14k and 18k yellow, white and rose gold jewelry. 14k gold jewelry is more durable than 18k gold, which is softer and susceptible to scratching and bending. To ensure that your gold jewelry maintains its beauty and quality, follow these tips:
- Keep it clean: Clean your gold jewelry regularly with warm, soapy water and a soft-bristle brush. Rinse thoroughly and dry with a soft cloth.
- Avoid exposure to chemicals: Do not expose gold jewelry to harsh chemicals such as chlorine, bleach, and cleaners. These can damage the gold and cause discoloration.
- Store it properly: Store your gold jewelry in a dry, cool place, away from direct sunlight and moisture. Use a jewelry box or soft pouch to protect it from scratches.
- Take them off before bathing or showering: Chlorine and other chemicals in pools and showers can damage your jewelry. Always take them off before bathing or showering.
- Have it checked regularly: At least once a year, take your gold jewelry to a professional jeweler for inspection and cleaning. They can also check for loose stones and other damage.
Silver jewelry is a beautiful and versatile accessory that requires proper care to maintain its luster. Here are some tips on how to take care of your silver jewelry:
- Proactive maintenance is the best way to prolong the lifespan of sterling silver.
- Ultrasonic cleaners are safe to use on silver jewelry.
- Store it properly: Store your silver jewelry in a cool, dry place, away from direct sunlight and moisture. Consider using a jewelry box or a soft pouch to protect it from scratches and tarnishing.
- Clean it regularly: To keep your silver jewelry looking its best, clean it regularly with a polishing cloth or a mild silver cleaner. Avoid using abrasive materials or harsh chemicals that can damage the silver.
- Wear it often: Wearing your silver jewelry regularly can help prevent tarnishing. The oils in your skin can help keep the silver shiny and lustrous.
- Avoid exposure to chemicals: Avoid exposing your silver jewelry to chemicals such as perfumes, hair sprays, and cleaning products. These can cause discoloration and damage to the silver.
- Have it checked by a professional: Take your silver jewelry to a professional jeweler for a check-up and cleaning at least once a year. They can also check for loose stones and any other damage.
We offer 10k, 14k and 18k yellow, white and rose gold jewelry. 14k gold jewelry is more durable than 18k gold, which is softer and susceptible to scratching and bending. To ensure that your gold jewelry maintains its beauty and quality, follow these tips:
- Keep it clean: Clean your gold jewelry regularly with warm, soapy water and a soft-bristle brush. Rinse thoroughly and dry with a soft cloth.
- Avoid exposure to chemicals: Do not expose gold jewelry to harsh chemicals such as chlorine, bleach, and cleaners. These can damage the gold and cause discoloration.
- Store it properly: Store your gold jewelry in a dry, cool place, away from direct sunlight and moisture. Use a jewelry box or soft pouch to protect it from scratches.
- Take them off before bathing or showering: Chlorine and other chemicals in pools and showers can damage your jewelry. Always take them off before bathing or showering.
- Have it checked regularly: At least once a year, take your gold jewelry to a professional jeweler for inspection and cleaning. They can also check for loose stones and other damage.
Diamonds are one of the most durable gemstones, but they still require proper care to maintain their brilliance and sparkle.
- Clean it regularly: To keep your diamonds looking their best, clean them regularly with a soft-bristled brush and warm soapy water. Rinse thoroughly and dry with a soft cloth.
- Store it properly: Store your diamond jewelry in a cool, dry place, away from direct sunlight and moisture. Consider using a jewelry box or a soft pouch to protect it from scratches and other damage.
- Avoid exposure to chemicals: Avoid exposing your diamond jewelry to chemicals such as chlorine, bleach, and cleaning products. These can damage the diamond and its setting.
- Remove it before physical activities: While diamonds are durable, they can still be damaged by physical activity such as sports or household chores. Remove your diamond jewelry before engaging in such activities.
- Have it checked regularly: Take your diamond jewelry to a professional jeweler for a check-up and cleaning at least once a year. They can also check for loose stones and any other damage.
REPAIR AND CLEANING OF PRODUCTS
Whether you need a simple cleaning or a more extensive repair, we are here to help. We use only the highest quality materials and techniques to ensure that your jewelry is returned to you in pristine condition.
Please note that we can only offer repair and cleaning services for items that have been purchased directly from our company or from our authorized partners. This is to ensure that we are able to provide the best possible service and use only genuine materials and parts in the repair process.
If you have any questions about our repair and cleaning services, or if you need assistance with a piece of jewelry that you have purchased from us or one of our partners, please do not hesitate to contact us.
Our comprehensive size chart includes conversions for the most common sizing systems used around the world, so you can shop with confidence no matter where you are in the world.
SIZE GUIDE
US |
UK |
EUROPE |
4,5 |
H |
47 |
5 |
I |
48,5 |
5,5 |
J |
50 |
6 |
K |
51 |
6,5 |
L |
52 |
6,75 |
M |
53,5 |