HOW CAN WE HELP YOU?

Yes, we offer Free Shipping within the United States.

All made-to-order and bespoke pieces are final sale, as they are crafted specifically to your size and preferences. We gladly accept returns or exchanges on in-stock, unworn items within 7 days of delivery. To be eligible, items must be returned in original condition and packaging, with all tags and certificates included. Pieces that show signs of wear, damage, resizing, engraving, or any form of customization are not eligible for return or exchange. We understand that purchasing fine jewelry online is a meaningful decision. If you have any questions regarding sizing, materials, or customization, we encourage you to contact us prior to placing your order so we can ensure complete confidence in your selection. All Cocoerow pieces are handcrafted in precious metals and natural gemstones and should be handled with care.

We provide a ring sizing guide on our website to assist you in selecting the correct size. For the most accurate measurement, we recommend visiting a trusted local jeweler to have your finger professionally measured. If you are unsure about sizing, please contact us before placing your order. Our team is happy to guide you to ensure confidence in your selection. Please note that made-to-order and bespoke rings are crafted specifically to your selected size and are final sale.

Sustainability is an evolving commitment at Cocoerow. We prioritize responsible sourcing, work with precious metals and natural gemstones, and produce in small runs to reduce excess and waste. To learn more about our materials and ongoing sustainability efforts, please visit our Sustainability page.

To preserve the beauty of your Cocoerow piece, we recommend gently cleaning it with a soft cloth and mild soap with warm water. Rinse thoroughly and dry completely before storing. Avoid exposure to harsh chemicals, abrasive materials, perfumes, and household cleaners, as these can affect precious metals and natural gemstones. For more detailed care instructions, please visit our Jewelry Care page.

Yes. We offer elevated gift wrapping for a small fee, available at checkout. Each piece is carefully packaged in our signature Cocoerow presentation, designed to make the moment of unveiling as meaningful as the piece itself.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You may also log into your Cocoerow account at any time to view your order status and tracking information. All shipments are fully insured and require a signature upon delivery to ensure secure arrival.

We accept all major credit and debit cards, along with secure payments through Stripe and PayPal. For added convenience, we also accept Shop Pay, Apple Pay, and Google Pay. Financing options are available through Affirm, allowing you to split your purchase into manageable payments at checkout, subject to approval. All transactions are processed through encrypted and secure payment gateways to ensure your information remains protected.

Cocoerow pieces are crafted in 10k, 14k, and 18k yellow, white, and rose gold.

14k gold offers enhanced durability for everyday wear, while 18k gold contains a higher gold content and has a softer, more luminous finish that requires mindful care.

To preserve the beauty of your gold jewelry:

• Clean gently with warm water, mild soap, and a soft brush. Rinse thoroughly and dry with a soft cloth.
• Avoid exposure to harsh chemicals such as chlorine, bleach, and household cleaners.
• Store in a cool, dry place, ideally in a jewelry box or soft pouch to prevent scratching.
• Remove before swimming, showering, or exercising.
• Have your piece professionally inspected once a year to ensure settings remain secure.

With proper care, your Cocoerow piece will maintain its brilliance for years to come.

Sterling silver is a timeless and versatile metal that benefits from regular, thoughtful care.

To preserve its luster:

• Store in a cool, dry place, ideally in a jewelry box or soft pouch to minimize exposure to air and moisture.
• Clean gently with a silver polishing cloth or a mild silver cleaner. Avoid abrasive materials or harsh chemicals.
• Wear your silver jewelry regularly. Natural oils from the skin can help reduce tarnish.
• Avoid contact with perfumes, hair products, household cleaners, and chlorinated water.
• Have your piece professionally inspected and cleaned annually to ensure stones and settings remain secure.

Ultrasonic cleaners may be suitable for certain silver pieces, but we recommend consulting a professional jeweler before use, particularly for gemstone-set designs.

With proper care, your Cocoerow silver jewelry will maintain its brilliance and integrity over time.

Platinum is a rare and enduring precious metal known for its natural white tone, exceptional density, and lasting strength. Unlike white gold, platinum does not require rhodium plating to maintain its color.

Over time, platinum may develop a soft patina, a natural finish that enhances its character without diminishing its integrity. Many collectors appreciate this subtle evolution.

To preserve your platinum piece:

• Clean gently with warm water, mild soap, and a soft brush. Rinse thoroughly and dry with a soft cloth.
• Store separately in a soft pouch or jewelry box to minimize surface scratches.
• Avoid exposure to harsh chemicals and abrasive materials.
• Remove before swimming or engaging in strenuous activity.
• Have your piece professionally inspected once a year to ensure stones and settings remain secure.

With proper care, platinum maintains its beauty and structure for generations.

Diamonds are among the most durable natural gemstones, valued for their brilliance and enduring strength. While resilient, they benefit from thoughtful care to maintain their sparkle.

To preserve your diamond piece:

• Clean gently with warm water, mild soap, and a soft-bristled brush. Rinse thoroughly and dry with a soft cloth.
• Store separately in a jewelry box or soft pouch to prevent scratching from contact with other pieces.
• Avoid exposure to harsh chemicals such as chlorine, bleach, and household cleaners, which may affect the setting.
• Remove before strenuous physical activity or heavy household tasks.
• Have your piece professionally inspected and cleaned at least once a year to ensure stones and settings remain secure.

For effortless at-home maintenance, our signature Cocoerow Diamond Cleaning Pen will be available soon, designed to restore brilliance between professional cleanings.