Privacy policy

This Privacy Policy outlines how Cocoerow Fine Jewelry ("Cocoerow," "we," "us," or "our") collects, uses, and shares your personal information when you visit or use our Shopify-powered website located at www.cocoerow.com (the "Site") or interact with us in any way (collectively, the "Services"). By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources, depending on how you interact with us.

Information We Collect Directly from You

We collect the following personal information directly from you when you use our Services:

  • Basic contact details: including your name, address, phone number, and email.
  • Order information: such as your billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: including your username, password, and security questions.
  • Shopping information: including items you view, add to your cart, or save to yourwishlist.
  • Customer support information: details you provide in communications with us.

You may choose not to provide certain information, but this may limit your access to certain features of the Services.

Information We Collect through Cookies

We collect Usage Data through Cookies, which include information about your interactions with the Services, device information, browser information, network connection details, IP address, and other related data.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors, service providers, and business partners.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To fulfill orders, process payments, provide notifications related to your account or transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
  • Marketing and Advertising: To send promotional communications, tailor advertising, and improve our Services.
  • Security and Fraud Prevention: To detect and investigate fraudulent or malicious activity.
  • Communication: To provide customer support and enhance our Services.

Cookies

We use Cookies to enhance and improve our Services, including remembering your preferences and running analytics to understand user interaction.

You can manage Cookies through your browser settings, but please note that disabling Cookies may affect certain features and functionality of the Services.

How We Disclose Personal Information

We may share your personal information with third parties for legitimate purposes, including:

  • Vendors and service providers who assist us in delivering the Services.
  • Business and marketing partners, including Shopify, for advertising and service provision.
  • Affiliates or corporate groups for operational purposes.
  • In connection with business transactions or legal obligations.

We have disclosed categories of personal information to third parties over the past 12 months, as outlined in this Privacy Policy.

User Generated Content

Any user-generated content you submit to the Services is publicly accessible and may be viewed by others. We are not responsible for the privacy or security of such content.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before interacting with them.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.

Security and Retention of Your Information

We employ security measures to protect your personal information but cannot guarantee absolute security. We retain your information as necessary for business operations and legal compliance.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including access, deletion, correction, portability, and opt-out of certain processing activities.

Complaints

If you have concerns about our handling of your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence, including in the United States.

Contact

For inquiries about our privacy practices or to exercise your rights, please contact us here.

Last updated: January 26, 2024